Being a risk manager is a truly unique position within any organization. This specialized role requires specific technical and soft skills to be successful and to create a risk-aware culture that permeates at all levels of the business. A few of the most common skills related to risk management professionals include financial acumen, effective communication, […]
Risk Culture
6 Must Read Risk Management Books for 2020
Risk management has evolved quite a bit in the last century, from a simple way of managing business risks to becoming a tool assisting business leaders with making smarter decisions involving uncertainty and its subsequent limitations. I have found through my studies and academic work that some of the best risk management books out there […]
Risk Matrices: Pros, Cons and Alternatives
Risk matrices (or risk heat maps) have been in existent for some time and have become a contested topic in the risk management community in recent years. Once heralded as a sophisticated way to visually map risk pertinent to an organization’s revenue-producing activities or the overall industry in which they exist, these tools do have […]
Risk Identification Framework: A Guide to Taking an Important Step in Your Risk Management Journey
When Mr. Olufemi became an Interswitch Financial Inclusion Agent, he may not have foreseen that a few months later, he would be crying out about serious bodily injury from assault and threats to his life by angry customers whom he owed about N2 million. Mr. Olufemi operated a Quickteller Paypoint shop, and his business plan […]
Fraud Orchestration Creates Seamless CRM Integration
Banks and financial institutions have a current challenge in meeting increasing customer demands. The financial industry has turned to customer relationship management (CRM) technology as a solution to providing a better customer experience from mobile apps to branch locations. CRM has become almost a necessity within the financial services industry to create customer experiences which […]
Value and Resilience Through Better Risk Management
McKinsey has published an insightful article that explores the value and resilience organisations can achieve, by implementing better and solid Risk Management. The first key point that comes to mind as explained by the authors (Daniela Gius, Jean-Christophe Mieszala, Ernestos Panayiotou, and Thomas Poppensieker), is that “although the risk environment is growing more perilous and costly, leading companies […]
7 Key Steps to Implementing a Risk Culture
In any organization, risks are taken on a daily basis. No one could hope to be profitable without them. However, if risk-taking becomes too extreme, it could lead to customer distrust, employee activities that go against stated values, or even the end of operations. Risk-taking doesn’t necessarily lead to financial or reputational damage, but it […]
Creating Value in Operational Risk Management Through Behavioral Science
One of the greatest risks to the success of an organization is human error, an operational risk that exists within every organization. Human errors lead to accidents, legal issues, financial costs, and many other risks that adversely impact an organization all over the world. But what if there were ways to implement human risk control […]
